Terms and Conditions

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Effective Date: June 1, 2025

Welcome to Noodle Lab. By accessing our website or placing an order for our menu items, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using our website or services.

1. General

These Terms govern your use of our website, ordering platform, and all related services provided by Noodle Lab (“the Restaurant”). We reserve the right to modify these Terms at any time. Any changes become effective immediately upon posting. Continued use of our site constitutes acceptance of the updated Terms.

2. Services and Online Ordering

a. Description of Services
Noodle Lab offers a variety of freshly prepared menu items, including appetizers, ramen, and rice bowls, available for takeout. Menu availability, pricing, and promotions are listed on our website and may change without notice.

b. Placing an Order
When placing an order online, you agree to provide accurate and complete information. All orders are subject to acceptance and confirmation by the Restaurant. Prices are quoted in U.S. Dollars and include applicable state and local taxes.

3. Payment, Refunds, and Cancellations

a. Payment
Full payment is required at the time of order through our secure payment system. Accepted payment methods are listed on our website. Invalid payment may result in order cancellation.

b. Refunds and Cancellations
Due to the perishable nature of food, confirmed orders generally cannot be canceled or refunded. If there is an issue with your order, contact our staff immediately. We will assess the situation and, at our discretion, offer a suitable remedy.

4. Food Quality, Allergies, and Safety Disclaimers

a. Food Quality
While we strive for excellence in every dish, factors beyond our control (e.g., delivery time) may affect temperature or appearance.

b. Allergies and Dietary Restrictions
Customers must inform us of any allergies or dietary needs when ordering. We do our best to avoid cross-contamination, but we cannot guarantee allergen-free preparation.

c. Food Safety
We follow strict food safety and sanitation protocols. Please inspect your food upon receipt and contact us immediately if you have concerns.

5. Intellectual Property

All website content—including text, images, logos, graphics, and software—is the property of Noodle Lab or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or modify any material without our prior written consent.

6. User Conduct

By using our website, you agree to:

• Provide accurate, current, and complete information.
• Use our services only for lawful purposes.
• Avoid interfering with website functionality or security.
• Not make fraudulent or abusive orders.

Improper use may result in suspension or termination of access and potential legal consequences.

7. Limitation of Liability

To the fullest extent permitted by law, Noodle Lab shall not be liable for any indirect, incidental, or consequential damages resulting from your use or inability to use our services. Some jurisdictions may limit this exclusion; in such cases, our liability is limited as allowed by law.

8. Indemnification

You agree to indemnify and hold harmless Noodle Lab and its affiliates, employees, and agents from any claims, damages, or losses arising from your use of our services or breach of these Terms.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes will be resolved exclusively in state or federal courts located in Boston, MA.

10. Privacy

Your privacy matters to us. Please review our privacy policy for details on how your information is collected and used. Use of our website implies consent to those practices.

11. Amendments to These Terms

We may revise these Terms at any time. Updates will be posted on our website with a new effective date. Continued use after such updates constitutes your acceptance of the changes.

12. Contact Information

Noodle Lab
📍 100 Hanover St, Boston, MA 02108
📧 eat@noodlelabboston.com
📞 +1 (617) 816-4545